Our policies
What to expect before you book, written plainly.
Booking and deposits
Call or text us, or book online. We take no deposit to hold a set day, and we confirm by text the day before.
Canceling and running late
Please give 24 hours' notice to move or cancel. A set day holds a chair and a dryer for you, and a call lets us offer the time to someone else.
If you miss an appointment
If you miss an appointment without a call, we will ask you to confirm by phone before we hold your next one.
Children and companions
Children are welcome in the chair for a press or a set, with a grown-up in the room. Please arrange care for little ones during a long set day; a quiet visitor is welcome to wait with you.
Patch tests and allergies
We don't color or relax hair. Tell us about any scalp sensitivity or past reaction to a product before we start, and tell your stylist right away if anything itches or burns.
If you're not happy
If you're not happy with your set or press, tell us within a few days and we'll make it right. Your stylist looks at it with you and says what can be adjusted.
Tipping
Tipping is welcome and never expected. You can tip your stylist and the front desk in cash or when you pay.
Call and we will find you a set day
Phone (205) 555-0111, text, or book online.